Frequently asked questions

Quick answers about Altaie Store

📦 1. How long does home delivery take?

We ship as fast as we can. Usually 1–3 business days in Baghdad and 3–5 business days for other governorates.

⚡ 2. When do I get digital products (cards & codes)?

No shipping needed. Codes and cards are delivered within minutes by email or your store account once payment is confirmed.

🚚 3. Is free shipping available?

Yes—during promotions or when your cart exceeds certain amounts. Shipping options and any free-shipping rules appear at checkout.

💳 4. What payment methods do you accept?

COD for physical items, e-wallets (Zain Cash, FastPay), and bank apps (FIB, Qi Card), among others.

🎧 5. How do I reach customer service?

Use our contact page, WhatsApp, or email us at contact@altaie.store